Refund policy

Refunds & Returns Policy

1. Business Sales (B2B)

Our products are primarily sold to business customers. For all B2B transactions, the statutory right of withdrawal under EU consumer law does not apply.

All orders are manufactured to order and, in many cases, built to the customer’s specifications. As such, products are not eligible for return or refund unless:

  • The item is defective, damaged upon delivery, or

  • The product is materially not as described or agreed in writing

Any returns or refunds for B2B purchases are handled on a case-by-case basis and must be requested within 7 days of delivery.

Restocking Fees: Approved returns may incur a restocking fee of up to 50% of the original order value, depending on condition and resale potential.

Return Shipping: The customer is responsible for all return shipping costs, unless the item was incorrect or faulty.

2. Consumer Sales (B2C)

In the event that we accept orders from private (non-business) customers:

  • Our products are manufactured to order and may include elements of customisation and configuration.

  • As such, they are exempt from the 14-day right of withdrawal under Article 16(c) of EU Directive 2011/83/EU.

We clearly inform B2C customers of this exemption prior to order confirmation.

For standard in stock items found in our store,
If the product is not customised and you are a consumer, you may still have the right to return the product within 14 days of receipt. Please contact us first to determine your eligibility.

3. How to Request a Return or Refund

To request a return or refund, please contact us by email within the specified time period and include:

  • Order number

  • Description of the issue

  • Photos (if applicable)

We will assess your request and inform you of the next steps.